DELIVERY:
Your order will be dispatched in 1-3 business days. During sale periods dispatch can take take 3-5 business days. If your order has a pre-order date, it will is estimated to be dispatched in the date range given.
Once your order is shipped the transit times are estimated as follows:
METRO AREAS
VIC, SA, NSW: 1-4 Business Days
QLD, ACT: 3-5 Business Days
TAS: 3-6 Business Days
WA, NT: 7-10 Business Days
REGIONAL AREAS
VIC, NSW, QLD, SA: 5-12 Business Days
TAS, WA, NT: 6-14 Business Days
Returns & Refunds Policy
Returns in a Nutshell
- You have 30 days from delivery to request a change of mind return, through our returns portal.
- Added the Free Returns & Shipping Protection benefit at checkout? Return shipping is free on unopened items discounted by less than 30%. Otherwise, a $19.95 return fee applies.
- Items discounted by 30% or more return for store credit. Items discounted by 40% or more are final sale.
- Full details below.
Markdowns & Sale Items
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Items discounted by 30% or more may be returned for store credit, subject to the terms outlined below. Please note that the Free Returns & Shipping Protection benefit does not apply to these items, so the $19.95 return shipping fee applies.
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Items discounted by 40% or more are considered final sale and are not eligible for change of mind returns.
General Return Eligibility
Change of mind return requests must be submitted within 30 days of receiving your order. You can start your return by clicking here.
Please note:
- Change of mind returns are only available to customers within Australia.
- Items must be returned in their original condition: unopened, unused, and with all tags and labels attached.
- Bedding items must not be removed from their fabric storage bags or frost zipper bags, unfolded, washed, or used in any way.
- For quilted blankets and coverlets, once removed from their vacuum-sealed packaging, they are no longer considered “unopened”.
Note: After 30 days, we cannot accept any change of mind return requests. Faulty items are covered separately under Faulty Items below.
Opened Items
We understand that sometimes you need to open an item to know it is not quite right. You may still submit a return request for an opened item, and it will be assessed on a case-by-case basis. Where an opened return is accepted:
- A 15% repackaging and restocking fee (calculated on the item's value) applies to each opened item.
- The $19.95 return shipping fee applies. This fee applies to opened items even if your order included the Free Returns & Shipping Protection benefit.
- Refunds for opened items are issued as store credit rather than to your original payment method.
If you are returning more than one of the same item, or multiple items on the same order, and only some are opened, these fees apply only to the opened units.
Return Shipping Requirements
- Items must be returned in a protective satchel / mailer or box. Please do not return products using only the clear product bag. This bag should remain on the item for added protection and then be placed in suitable external packaging.
- Selah + Stone is not responsible for returns that are lost or damaged in transit. Please ensure all items are securely packaged.
Return Fees & Deductions
- If your order included the Free Returns & Shipping Protection benefit, no return shipping fee will be charged on unopened items discounted by less than 30%.
- If you did not add the Free Returns & Shipping Protection option, a $19.95 flat-rate return fee will be deducted from your refund to cover return shipping.
- The Free Returns & Shipping Protection benefit does not cover the return shipping fee on opened items or items discounted by 30% or more (see the sections above).
Exchanges
- You can exchange an item for a different size, colour, or product through our returns portal.
- If a discount code was applied to your original order, the same discount carries over to your exchange items.
- If the total value of your new exchange items is under $150, a $9.95 reshipping fee applies to cover sending your new parcel. Exchanges of $150 or more ship free.
- The return shipping rules above apply to the items you are sending back.
Refund Process
Once your return is received and inspected:
- If it meets our return criteria, a refund will be issued to your original payment method, minus any applicable fees.
- Refunds may take 5–10 business days to appear, depending on your payment provider.
- If your return does not meet the return conditions, it will be returned to you and no refund will be issued.
Free Gift with Purchase
If your order included a free gift and your return causes your total order value to fall below the qualifying threshold:
- You may choose to keep the gift, in which case its recommended retail price (currently $64.95) will be deducted from your refund or store credit.
- Alternatively, the gift can be returned in its original, unused, and unopened condition at no cost.
- If the gift is returned opened or used, a 15% restocking fee (calculated on its recommended retail price) will be deducted.
Seconds/As-Is Items
Items sold as seconds or "as-is" are clearly described with their known imperfections at the time of purchase. These described imperfections are not faults, and seconds items are not eligible for change of mind returns. Your rights under the Australian Consumer Law are not affected: if a seconds item has a fault beyond the imperfections described at purchase, our Faulty Items process below applies.
Faulty Items
At Selah + Stone, we take pride in the quality of our products, and each order undergoes rigorous quality checks before dispatch. If something isn't right, we'll make it right.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If your item arrives damaged, or a fault appears later, please contact us through our returns portal as soon as you can. The 30-day change of mind window does not apply to faulty items. Early reporting helps us assess the issue quickly and keeps any damage from worsening, but it never affects your rights under the Australian Consumer Law. Please include photos of the issue and your order number.
Once a fault is confirmed, we will arrange and cover return shipping and provide the appropriate remedy, whether that's a repair, replacement, or refund, in accordance with the Australian Consumer Law.
Please note: our guarantees cover faults in materials and workmanship. Wear from normal use over time, and damage caused by accidents or care outside our care instructions, are not faults. Natural fibres like linen soften and age with use, and that's part of their character.